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Public Utilities
Responsibilities
The Public Utilities Department operates and maintains the Town’s:
- 121 miles of gravity sewer and 4 miles of force main in the sanitary sewer collection system
- 125 miles of the water distribution system
- 6 sewer lift stations
- 7 water storage tanks
- 9 water booster pump stations
- Jimmy Smith Waste Water Treatment Facility
- Ricky L. Miller Water Treatment Facility
Public Utilities is also responsible for installing water and sewer services, repairing water and sewer leaks, reading water meters, citywide fire hydrants, and replacing deteriorated water and sewer mains. State-of-the-art equipment, certified laboratory technicians, and trained/certified personnel make it possible for the Town of Boone to provide quality drinking water and exceptional service to nearly 14,000 customers daily.
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Citizens Service Request
One of the easiest ways to request a service is by using the Town of Boone's Citizens Service Request. Read on...
- What is 'wastewater'?
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Wastewater is sewage. This charge covers transport and treatment of sewage, from residential and commercial sources. The Town of Boone releases treated wastewater safely into the New River.
- Who is responsible for water leaks?
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The Town of Boone is responsible to repair leaks between the water meter and the street. The customer is responsible to repair leaks between the water meter and their house.
- I have an unusually large water bill. What should I do?
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If your regular meter reading has unusually high consumption it may be an indication of one of the following problems:
- Leak in commode tanks
- Leaky faucets
- Leak in main house shut off,
- Underground leaks
If you have any questions, Contact Public Utilities or Contact Utility Billing.
- Where does the Town of Boone's water come from?
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The Town of Boone’s water comes from Winkler’s’ Creek and the South Fork of the New River. The water is treated at our water treatment facility and delivered to your house via underground pipes.